Last Updated: Mar-11.2026
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
1. Product Appearance & Natural Materials
Color Representation
While we make every effort to display product colors as accurately as possible, the actual color of the product may vary slightly depending on your monitor settings, screen resolution, and lighting conditions in your environment.
Natural Characteristics of Dried Flowers
Our dried flower products are made from natural botanical materials. As such, variations such as bent stems, small scratches on leaves or petals, insect marks, or natural color variations may occasionally occur.
These characteristics are part of the unique beauty of natural materials and cannot be artificially reproduced. We hope you will appreciate them as part of the charm of working with real dried flowers.
Variations described above are not considered defects and therefore are not eligible for return or exchange.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
• The return request must be made within 30 days of receiving the item
• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• Proof of purchase (such as an order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for return.
3. Non-Returnable Items
The following items cannot be returned:
• Sale items
• Custom or made-to-order items
• Personalized products
• Digital downloads
Please note that once digital products are delivered or accessed, they cannot be returned or refunded.
4. How to Start a Return
To initiate a return:
1. Contact us at [info@ouka-flower.com] with your order number and reason for the return
2. If your return is approved, we will provide instructions for returning the item
3. Ship the item to the return address provided in the instructions
Returns sent without prior approval may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
• Your refund will be issued to the original payment method used for the purchase
• Refund processing may take up to 14 business days after the returned item has been received and inspected
Please note that additional processing time may be required by your payment provider or bank.
7. Exchanges
We offer exchanges only for defective or damaged items.
If you need to exchange an item for the same product due to a defect or damage, please contact us at [info@ouka-flower.com].
8. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
When contacting us, please include:
• Your order number
• Photos of the item
• Photos of the packaging
This information helps us resolve the issue as quickly as possible.
9. Contact
If you have any questions about our Return & Refund Policy, please contact us:
Email: [info@ouka-flower.com]
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
