Last Updated: Mar-11.2026
These Terms, Privacy, and Store Policies (“Terms”) govern your use of [https://ouka-flower.com/] operated by [OUKA Flower] (“we”, “us”, or “our”).
By accessing or purchasing from our website, you agree to the policies described below.
1. Use of This Website
By using this website, you agree that:
- You are at least the age of majority in your jurisdiction.
- You will not use our products or services for illegal purposes.
- You will not violate any applicable laws or regulations.
We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information
We strive to ensure that product descriptions, images, and prices are accurate.
However:
- Product availability may change without notice.
- Prices may change without notice.
- We reserve the right to modify or discontinue products.
3. Product Color Disclaimer
We make every effort to display product colors as accurately as possible in product photographs.
However, actual colors may vary depending on:
- monitor settings
- device display
- room lighting conditions
Therefore, slight color differences between the product image and the actual product may occur.
4. Natural Characteristics of Dried Flowers
Our products include natural dried flowers.
Due to the natural characteristics of plant materials, the following variations may occur:
- bent stems
- minor scratches on leaves or petals
- insect marks
- natural color changes or fading
These characteristics are part of the natural beauty of dried botanical materials and are not artificially produced.
Please enjoy these natural variations as part of the charm of real plant materials.
Variations described above are not considered defects and therefore are not eligible for return or exchange.
5. Orders and Payments
When placing an order, you agree to provide current, complete, and accurate purchase information.
Payments may be processed through secure third-party payment providers such as:
- credit card processors
- PayPal
- other payment gateways
We do not store full payment card information on our servers.
6. Shipping Policy
Orders are processed within [X–X business days] after payment confirmation.
Shipping times may vary depending on:
- destination
- carrier delays
- customs processing for international orders
Customers are responsible for ensuring that shipping addresses are accurate.
We are not responsible for delays caused by:
- shipping carriers
- customs clearance
- incorrect shipping information provided by the customer.
7. Returns & Exchanges
Due to the delicate nature of dried flower products, returns and exchanges are accepted only under limited conditions.
Eligible cases include:
- items damaged during shipping
- incorrect items received
To request a return or exchange, please contact us within [30 days] of receiving your order.
Customers may be asked to provide:
- order number
- photographs of the item
- description of the issue
We may offer:
- replacement
- refund
- store credit
depending on the situation.
Because dried flowers are fragile natural materials, minor shedding or deformation during shipping may occur.
Non-Returnable Items
Returns or exchanges are not accepted in the following cases:
- slight color differences caused by monitor settings or lighting
- natural characteristics of dried flowers described above
- change of mind after purchase
- items damaged due to improper handling by the customer
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
When you use our website, we may collect:
Personal Information
- name
- email address
- shipping address
- billing address
- phone number
- order history
Automatically Collected Information
- IP address
- browser type
- device information
- website usage data
How We Use Your Information
Your information may be used to:
- process orders
- deliver products
- respond to customer inquiries
- improve website performance
- prevent fraud
Sharing Information
We may share necessary information with trusted third parties such as:
- payment processors
- shipping carriers
- website hosting providers
- analytics providers
We do not sell or rent personal information to third parties.
9. Cookies
Our website may use cookies to:
- remember shopping cart contents
- store user preferences
- analyze website traffic
You may disable cookies through your browser settings, though some website features may not function properly.
10. Data Security
We take reasonable precautions to protect your personal information.
However, no internet transmission or electronic storage method is completely secure.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
12. Policy Updates
We may update these policies from time to time to reflect operational, legal, or regulatory changes.
Updates will be indicated by revising the “Last Updated” date at the top of this page.
13. Contact
For questions regarding these policies, please contact:
OUKA Flower
Email: [info@ouka-flower.com]
